You can offer members of this group more leeway to schedule last minute cleanings, reschedule or cancel, additional perks, or priority customer service of some other kind.Clients who are almost at the point of qualifying may push themselves to reach that point in order to get these valuable perks.Tags: Buy AssignmentsHomework PrintableExtended Essay Geography QuestionsWiley HomeworkClever Titles For EssaysOlin Shivers Phd ThesisAp Literature Poetry Essay Rubric
Premium Customer Levels Another related retention strategy is to reward the frequency of customer cleanings.
For example, customers who order cleanings once a week and keep that up, can be offered entry into your “premium customer group”, marketed with a branded name to build interest.
Uniforms will also need to be purchased for a professional appearance something that is very important for our elite clientele.
Finally, Your House Cleaning Service will purchase magnetic company signs for employee vehicles for an additional touch of professionalism.
Marketing fees are for the production of business cards and brochures.
Cleaning equipment must also be purchased for each employee.
Some methods of retaining customers involve creating the perception of switching costs; that is, that they will lose money and time when switching to a new cleaning service.
Others involve fine-tuning your customer service skills into a customer service system around retention.
1.0 Executive Summary Your House Cleaning Service (YHCS) is a residential cleaning service that serves mainly to upper class families in Sarasota, FL.
A professional staff that is committed to exceeding customer expectations will be the core principal that YHCS is built on.