Essay Good Customer Services

All businesses like Sainsbury depend on their customers to buy products or use services.In return customers expect products and services to be available when they want them, to be safe and reliable, and to offer value for money.

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There is always a trained first aider on every shift.

Breakages: - If a customer accidentally drops a product and it breaks anywhere in the store, including the car park, they will replace it free of charge.

It is vital to ensure that adequate information is held about each customer.

This may be in the form of a customer database or may be their reward card.

Customer records should hold the information detailed below: Customer account or reference number Customer name and address Telephone, fax, e mail address, website address Contact name within the customer's organisation Delivery addresses if different from the customer's main address Total value of sales year-to-date Transactions (e.g.

Essay Good Customer Services

invoices, credit notes, customer receipts etc) for the current financial year Balance of money owed by the customer Aged debt analysis (breakdown of money owed by the customer) Products bought by the customer Consequences of poor service Poor quality and service in Sainsbury may result in: 1.

All new ideas for stores are scrutinised to try and spot where things could go wrong and processes and designs changed to avoid errors.

They have a team of auditors who are constantly driving standards through a programme of training, coaching and audits.

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