In a nutshell, 8D, or eight disciplines, is an effective method to stop complex, recurring, and without known root cause questions from happening again.In this post, we’ll dive into the concept of eight disciplines, so you’ll have a better idea about it.8D can ultimately improve customer satisfaction and enhance confidence in products and processes.
In a nutshell, 8D, or eight disciplines, is an effective method to stop complex, recurring, and without known root cause questions from happening again.In this post, we’ll dive into the concept of eight disciplines, so you’ll have a better idea about it.Tags: Sales Territory Business PlanDescriptive Essay Playing BasketballEngineering Internship Resume Cover LetterResearch Essay FormatPro Life Argument EssayEssay Revenge Of MediaArgumentative Essay Examples On AbortionEssay England RiotsThesis Essays On BiographiesEssay Set Up
In 1987, Ford company made a written record of the 8D method for the first time.
A course manual was made from this method for its “team-oriented problem solving method” (Team Oriented Problem Solving).
In addition, before the establishment of the team, we need to look at the overall leadership group, resource group, the number of personnel and members of the group, explain the division of labor among the members of each team and each member’s role and responsibility. Describe the problem: The problem needs to be explained as clearly and quantitatively as possible to quantify the way to confirm the problem: such as people, things, when, how, why and how much (called 5W2H).
The explanation for 5W2H is as follows: Who: Identify customers (internal or external) that issue complaints What: Pinpoint the problem accurately When: Know when the problem started Where: Locate where the problem is occurring Why: Identify known explanations How: Discover in what mode or situation the problem is occurring How much: Quantify the problem in magnitude Discipline 3.
Remember that a valid 8D report will enhance the quality of the products and give customers confidence, thus obtaining better customer satisfaction.
Finally, when we receive customer complaints, we must follow the 8 steps above, implementing them step-by-step, and record the whole process and the results in the 8D report.
by John Niggl Many companies, and manufacturers in particular, encounter repeat problems with a product or service.
Many times, these problems are reported from customers directly and can negatively impact brand loyalty and reputation.
Ford and other automakers aren’t the only companies that rely on the Eight Disciplines method of problem solving.
Other manufacturers have also found the method to be a convenient and effective way to solve and prevent the recurrence of quality problems.