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Regardless of what a problem is, you can use a six-step problem-solving model to address it.This model is highly flexible and can be adapted to suit various types of problems.
Then, when problems do occur, we know exactly what steps to take to help ensure that our solution really will “make it go away.” While there are different variations to an SPS (, etc.), they all follow the same basic steps. Define the Problem It is important to write a problem statement that is easily understood and is stated purely in terms of measurable or observable symptoms.
At this point, there should be no mention of suspected causes or possible solutions. A good problem statement might look something like this: “High (greater than 8 ppb) trace metals in one of our hardmask products are causing unacceptably high defect counts with our most important customer.
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It is useful to have a structure to follow to make sure that nothing is overlooked.
Although you shouldn't skip any of the six steps, you can tailor the amount of time you spend on each stage based on the demands of your unique situation.
The six-step problem-solving model, and the tools it provides, is an effective, systematic approach to problem solving.
We will lose this business if we cannot correct the problem by the end of the year.” 2.
Describe the Current Situation We do this by examining data that is readily available.
By following each step consciously, you can ensure that generating solutions is a fact-driven, objective, and reliable process.
It encourages you to dig deeper to the root cause, allows you to get input from others, to be creative when finding solutions, and to monitor your solutions to make sure they're working.